Japan Tax-free Shop Hermes 2016 collection Lecrin Boutique Singapore
Seven Points Of Reliability At L'ecrin Boutique Seven Points Of Reliability At L'ecrin Boutique
Expanding the Hermes specialized boutiques to Tokyo and Singapore by Maison L’ecrin group. >details

L'ecrin Boutique Tokyo
media
wrappingservice

スペシャルコンテンツ

▼Hermes Collection▼
2016 Hermes Collection
2015 Hermes Collection
▼Special Contents▼
Rose Sakura
Glycine
Picotin
Hermes Bearn Collection
KELLY WALLET LONG
 
about SSL

The order information will be transmitted to our system through Secure Socket Layer (SSL) after encryption certified by VeriSign.

These terms and conditions (“Terms and Conditions”) are prescribed by Maison L'ecrin Inc. (“Our Company”) to govern the operation of the online shopping site operated by Our Company, “L’ecrin Online Boutique” (the “Website”), and the transactions with our customers through the Website.

Article 1 (Definitions)


1.
“User(s)” means user(s) of the Services.
2.
“Services” mean the services listed in each of the following items to be provided to the Users by Our Company in accordance with these Terms and Conditions:
(1) sale of products through the internet;
(2) any and all services incidental to the services prescribed in Item (1) above; and
(3) any and all services to be provided by Our Company in the future.
3.
The content of the services set forth in the preceding paragraph may be added, deleted or altered without any prior notice.

Article 2 (Scope of Terms and Conditions, and Amendments Thereto)


1.
These Terms and Conditions shall apply to the provision by our Company of the Services and the use thereof by each User, and each User shall use the Services in accordance with the provisions of these Terms and Conditions.
2.
Our Company may make any addition, deletion or alteration of any provision of these Terms and Conditions (“Amendment”).
3.
When a User starts using this Website or the Services after an Amendment to these Terms and Conditions, such User shall be deemed to have accepted the content of such Amendment.
4.
Even if any prejudice or damage arises with respect to a User due to the Amendment, Our Company shall not be liable therefor.

Article 3 (Status of Users and Prohibited Acts)


1.
Upon using the Website or the Services, each User shall be deemed to have accepted these Terms and Conditions and at the same time, such User shall acquire the status of a User of the Website.
2.
In using the Services, Users shall not commit any of the following acts:
(1) enter false or erroneous information in placing an order for the products:
(2) any act that prevents or may prevent the operation of the Services;
(3) illegally use a credit card;
(4) dispose of the products by using the trade name or name of the store of Our Company;
(5) impersonate a third person;
(6) any act that causes or may cause any other User or third person a problem, loss or damage;
(7) any act that is or may be against public order or morals;
(8) any act that is or may be against applicable laws and regulations; or
(9) any other act determined as inappropriate by Our Company.

Article 4 (Breach of Terms and Conditions by the User)


1.
If any of the following items applies to a User and Our Company suffers damages therefrom, then Our Company may take the necessary action such as making a claim for compensation for damages against such User.
(1) In case the information entered by such User upon placing an order for the products is incorrect;
(2) In case such User is a minor under guardianship or assistance and it was found that such User misrepresented that he/she has obtained consent from the statutory agent, guardian or assistant or, in case such User is an adult ward and it was disguised as if the order for the products was placed by the guardian thereof;
(3) In case of the commission of any of the prohibited acts set forth in Article 3, Paragraph 2;
(4) In case of breach of these Terms and Conditions; or
(5) In case Our Company determines that such User is inappropriate.
2.
Even in the cases provided in the preceding paragraph, Our Company may continue to hold the information of such User.

Article 5 (Purchase Order for the Products)


1.
A User who desires to purchase products (“Orderer”) shall accept the other terms, etc., set forth in these Terms and Conditions or indicated on the Website, and shall place an order for the products (“Order”) at the order page of the Website by entering therein and sending the name, email address, phone number and other required information of such User (“User’s Information”) as well as the necessary details including the contents of the order (“Order Information”) in accordance with the method designated by Our Company.
2.
In case an Orderer is a minor under guardianship or assistance, such Orderer shall place an Order after obtaining consent from the statutory agent, guardian or assistant thereof in advance. In case an Orderer is an adult ward, the guardian thereof shall place the Order.
3.
An Order shall become effective when the User’s Information and Order Information reach Our Company; provided, however, such User’s Information and Order Information must be legible to Our Company.
4.
If any unclear User’s Information or Order Information, or an Order Information that is written in a language unreadable by Our Company reaches Our Company, the relevant Order shall not become effective and Our Company shall not be responsible to the relevant Orderer for any loss or damage caused thereby.
5.
If any User’s Information or Order Information does not reach Our Company due to system failure, etc., then the relevant Order shall not become effective and Our Company shall not be responsible for any damage caused thereby to the relevant Orderer.
6.
Upon receiving the User’s Information and Order Information, Our Company shall send an Orderer an email confirming our receipt thereof as well as the contents, etc., of the Order (“Order Confirmation Email”). An Order shall be completed when an Order Confirmation Email has been sent; provided, however, an Order Confirmation Email shall not represent any acceptance by Our Company of an Order from the Orderer.
7.
Once an Order has been completed, the Orderer may not alter or revoke such Order.
8.
In case of an Order from overseas, the User’s Information and Order Information must be completed in English regardless of the country of the place of the Order.

Article 6 (Formation of Purchase Contract)


A purchase contract between an Orderer and Our Company shall become effective when an order acceptance email reaches the relevant Orderer. If an order acceptance email from Our Company is not received by an Orderer for any reason, the relevant purchase contract shall be deemed void without Our Company giving any notice, and Our Company shall not be responsible therefor.

Article 7 (Notice, etc., from Our Company)


Any manifestation of intention or other notice from Our Company to a User shall be sent to the email address stated in the relevant User’s Information and shall be deemed to have reached the User when the User becomes accessible thereto.

Article 8 (Cancellation of Purchase Contract, Extinction of its Effect)


1.
If any of the following events occurs, Our Company may cancel the relevant purchase contract without giving notice or demand to an Orderer:
(1) if there is false information in an Order;
(2) in case of any breach of these Terms and Conditions or other terms provided on the Website;
(3) in case of a stockout of the product ordered;
(4) in case the product ordered is to be delivered at our shop, when its Orderer does not pick up such product within a designated or reasonable period; or
(5) if there is an error in the price or other information related to the product.
2.
If no approval is given by a credit company in case of a payment by credit card, if payment to a designated bank account is not confirmed by the deadline for payment in case a money transfer (including but not limited to any advance or deposit) to Our Company is required, or if an Orderer does not pay for a product in case of cash on delivery, the relevant purchase contract shall become void. (In case a “Shopping Loan” or “Rakuraku Loan” (collectively, the “Shopping Credit”) is used, if no approval is given by a consumer credit company, then the relevant purchase contract shall not be formed.)
3.
In case Our Company cancels a purchase contract pursuant to Items (1), (2) or (4) of Article 8, Paragraph 1, or due to any event attributable to an Orderer, Our Company may claim against such Orderer for any loss or damage (including but not limited to shipping costs, bank transfer fees, and lost earnings due to the cancellation of the purchase contract).
4.
If a purchase contract is not formed, was cancelled or became void after an advance was paid to Our Company, all or a part of such money paid in advance (including but not limited to any advance or deposit) shall not be refunded.

Article 9 (Payment Method)


1.
Upon the purchase of a product through the Services, an Orderer shall choose a payment method from among the options below and pay the purchase price, consumption tax and handling fee (the “Purchase Price, etc.”) in accordance with the provisions of this article; provided, however, an order from overseas shall be handled differently such as excepting it from consumption taxes, shipment fees and adding handling charges.
(1) Payment by credit card (not available for an order from overseas),
(2) Cash on delivery (not available for an order from overseas),
(3) Advance payment to the designated bank account,
(4) Payment with Shopping Credit (including cases that require payment of an initial deposit) (not available for an order from overseas),
(5) Payment through PayPal (not available for an order from overseas), or
(6) Any other method designated by Our Company.
2.
Payment by credit card
In case of payment by credit card, Our Company shall charge the credit company or any other settlement institution, and an Orderer shall make the payment in accordance with the terms and conditions (including but not limited to the payment method or time of payment) of the contract separately executed with the credit company thereof. Any dispute arising between an Orderer and the credit company, etc., thereof shall be settled between such parties and Our Company shall have no responsibility in respect thereof.
3.
Advance payment to the designated bank account
In case of an advance payment to the designated bank account (including cases that require payment of an initial deposit), an Orderer shall remit the Purchase Price, etc., by wire transfer within three (3) banking business days (in case of an order from overseas, five (5) banking business days) after the arrival of an order acceptance email so that Our Company can check the receipt of payment. Any bank transfer fee shall be borne by the Orderer.
4.
Cash on delivery
In case of cash on delivery, an Orderer shall pay the Purchase Price, etc., in exchange for the delivery of the product. In this case, payment of the Purchase Price, etc., must be made in cash.
5.
Payment with Shopping Credit
In case of payment with Shopping Credit, Our Company shall charge the consumer credit company, and an Orderer shall make the payment in accordance with the terms and conditions (including but not limited to the payment method or time of payment) of the contract separately executed with the consumer credit company thereof. Any dispute arising between an Orderer and the consumer credit company, etc., thereof shall be settled between such parties and Our Company shall have no responsibility in respect thereof.
6.
Payment through PayPal
In case of payment through PayPal, an Orderer shall make the payment in accordance with the method designated by PayPal after the arrival of an order acceptance email so that Our Company can check the receipt of payment within three (3) business days of Our Company.
7.
Notwithstanding the provisions of Paragraph 1, if any payment method is specifically designated for a product, then the User may not choose a payment method other than that designated.
8.
If Our Company determines that the payment method chosen by an Orderer should be changed, then Our Company may reject such payment method chosen by an Orderer and change and designate another method. If it is necessary for Our Company to make an inquiry, etc., to an Orderer to use the payment method selected, such Orderer shall respond thereto.

Article 10 (Shipment of Products)


1.
Our Company shall deliver a product to an Orderer or the place designated by an Orderer via the parcel delivery services, etc., of the delivery company designated by Our Company; provided, however, Our Company may refuse the delivery place designated by an Orderer and limit the delivery to the place other than that designated.
2.
In case of an advance payment to the designated bank account
In case of an advance payment to the designated bank account, Our Company shall start the preparation for shipment of the product after receiving the Purchase Price, etc., as described in Article 9, Paragraph 3. If an advance payment of an initial deposit to a bank account is required, Our Company shall start the preparation for shipment after receiving such initial deposit and fulfillment of the conditions applicable to the selected payment methods as set forth in the following paragraphs.
3.
In case of payment by credit card
In case of payment by credit card, Our Company shall start the preparation for shipment after an approval is given by a credit company.
4.
In case of cash on delivery
In case of cash on delivery, Our Company shall start the preparation for shipment after sending an order acceptance email.
5.
In case of payment with Shopping Credit
In case of payment with Shopping Credit, Our Company shall start the preparation for shipment after an approval is given by a consumer credit company and after sending an order acceptance email.
6.
In case of payment through PayPal
In case of payment through PayPal, Our Company shall start the preparation for shipment after an approval is given by PayPal.
7.
In the event of any of the following cases, a delivery may be delayed. In such a case, Our Company shall not be liable for any loss or damage that may arise due to such delay:
(1) when preparation for delivery cannot be made due to the holidays of Our Company such as the year-end and New Year holidays,
(2) when a delivery is delayed due to a reason of the delivery company, or
(3) when a delivery is delayed for any other unavoidable reason.
8.
In case of a delivery at our shop, when an Orderer does not pick up a product within a designated or reasonable period after the completion of payment, such product may be delivered to the address recorded in the relevant User’s Information.
9.
Title to the product shall be transferred from Our Company to the relevant Orderer upon the receipt of such product.
10.
If a product sent to an Orderer is returned to Our Company for any reason, Our Company shall not be liable to such Orderer for any loss or damage that may arise due thereto (including but not limited to export custom duty at the country of destination, or import custom duty in Japan).

Article 11 (Exchange and Return of Products)


1.
If any of the following items is determined by Our Company to be the case, an Orderer may request Our Company for an exchange of the product (excluding its box; the same shall apply hereinafter in this article) if notice is given to Our Company via email within three (3) days including the day of receipt of such product. In order to do so, please check the existence of any of the following cases immediately after the receipt of a product. Kindly be advised that, unless notice is given within such three (3)-day period, you shall be deemed to have confirmed that none of the following cases exists, and thereafter, no request for an exchange shall be accepted for any reason. If an exchange of the product is accepted, the shipment fees for the return and redelivery for such exchange shall be borne by Our Company; provided, however, that such exchange shall be limited to a product determined by Our Company as unused, and that Our Company shall not accept any exchange of a product whose condition has been altered by the time it is returned due to a scratch, damage, defacement or any other reason that is not attributable to Our Company or a product that is short of any accessory or enclosure thereof or has been used (including cases where the protection film has been removed), or any exchange that was requested due to a reason attributable to an Orderer.
(1) Defect in the product,
(2) Breakage or defacement of the product due to an accident during delivery, or
(3) Where a product other than that ordered by an Orderer was delivered due to an error of Our Company (excluding a delivery of a product other than that intended or expected by an Orderer).
2.
If an Orderer requests Our Company for an exchange of the product pursuant to the provisions of the preceding paragraph, and such exchange cannot be made due to a reason of Our Company, then such Orderer may return the product. In such a case, the shipment fees to return the product shall be borne by Our Company. If any return of the product is accepted by Our Company, Our Company shall refund the purchase price to the Orderer by the method designated by Our Company.

Article 12 (Stock, Nature, etc., of the Products)


1.
Since the products sold on the Website are also sold in our actual shops, they may become sold out.
2.
The services provided by Our Company on the Website including the settlement methods, service points and benefits for the members of email magazines are exclusive and do not correspond to the services offered on other websites operated by Our Company or our actual shops.
3.
The color or texture of the products displayed on the Website may slightly differ from that of the actual products due to factors such as lighting or the camera when the pictures were taken or the display used by a User.
4.
Since our specified sizes of the products include actual measurement values, there may be minor differences. Though Our Company will make an effort to provide accurate and up-to-date information, Our Company does not guarantee the accuracy or completeness of the description on each page of the Website such as data, color or texture of the products.
5.
Since leather goods of Hermes are manufactured to maximize the characteristics of each leather, there is a variance in texture between the products. Accordingly, there may be differences between a product displayed on the Website and an actual product. Our Company does not guarantee the delivery of a product completely the same as that displayed on the Website.

Article 13 (Export of Products)


With respect to products such as crocodile, ostrich or lizard leather, the export of which is prohibited under applicable laws and regulations, Our Company shall not handle any export or import thereof. Therefore, Our Company shall not be responsible to an Orderer who intended to export or import the said products for any loss or damage due to any prohibition, restriction or other problems where Our Company does not support any procedure, etc., therefor.

Article 14 (Price of Products)


In case of an error in the price of a product or information concerning the same displayed on the Website, Our Company may in its own discretion cancel the relevant purchase contract pursuant to the provision of Item (5) of Article 8, Paragraph 1.

Article 15 (Information Displayed on the Website)


Our Company shall provide accurate and up-to-date information as much as possible; however, Our Company does not guarantee the accuracy, concurrence, completeness and any other matter concerning the information provided on the Website. In addition, Our Company may in its own discretion add, alter, amend or delete the information on the Website without any prior notice to Users. Our Company shall not be liable to a User for any loss or damage that may arise by the addition, alteration, amendment, deletion, etc., of the information on the Website for whatever reason.

Article 16 (Suspension of the Services)


1.
If required for the maintenance of the Website, or if it is difficult to provide the Services regardless of the cause thereof, or if Our Company determines that it is necessary to suspend the operation of the Website for an unavoidable reason, then Our Company may suspend the provision of the Services.
2.
Even if the provision of the Services is suspended, Our Company shall not be liable to the Users for any loss or damage caused thereby.

Article 17 (Intellectual Property)


Any and all intellectual property rights such as trademark rights and copyrights concerning the Website and the materials, pictures, design, sentences, etc., on the Website (“Website Data”) belong to Maison L'ecrin Inc. It is prohibited by law to use or sell the Website Data without the permission of Our Company for purposes such as duplication, amendment, lending, sending or representation. Our Company strictly prohibits such acts that are taken even for noncommercial purposes. Our Company may take any legal action when the rights of Our Company are infringed.

Article 18 (Liability for Damages)


1.
Our Company shall not bear any liability for damages incurred as a result of manipulation of the information on the Website through a third party’s invasion, damages arising from the incorrectness, inaccuracy, etc., of the information on the Website, and damages arising from the access to or use of the Website, regardless of the circumstances or the parties involved.
2.
If a User inflicts damages on a third party through the use of the Website, such User shall resolve the matter at the User’s own responsibility and cost, and shall not cause damages to Our Company. If a User causes damages to Our Company through an act which violates these Terms and Conditions or an unjust or illegal act, then Our Company may make a claim against such User for appropriate indemnification of the damages.

Article 19 (Restriction on Transfer)


No User may transfer to a third party his/her rights or obligations acquired by using the Website, cause a third party to use the same, or provide any security interest thereon.

Article 20 (Privacy Policy)


The administration and handling of the information of the Users obtained from the use of the Website by the Users shall be governed by the privacy policy separately stipulated by Our Company.

Article 21 (Governing Law, etc.)


The formation, effect, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan, and these Terms and Conditions shall be construed in accordance with the said laws. If there is any inconsistency or conflict between the Japanese version and the English version hereof, then the Japanese version shall prevail.

Article 22 (Agreed Jurisdiction)


In case of any dispute that may arise in connection with these Terms and Conditions, the Tokyo District Court shall be the agreed court of first instance with exclusive jurisdiction.

International orders

Bank wire transfer
PayPal

Domestic orders

Bank wire transfer
Cash on delivery(COD)
Credit card

【Domestic shipping】For free.
Free COD handling on domestic order.

Return and exchanges

We do not accept any exchanges or returns requested due to a reason attributable to our customer.

Gift wrapping service

The Gift-Wrapping service includes the original Hermes brown ribbon and orange paper bag.
2016/9 (Holidays)
SuMTWThFSa
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30
2016/10 (Holidays)
SuMTWThFSa
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31

* Holidays are indicated in red

information

東京メトロ日比谷線[六本木駅]1c出口より徒歩7分,都電地下鉄大江戸線[六本木駅]3出口より徒歩10分 store map

Click access map to print(HTML ver.)

Click access map to print(PDF ver.)

**Adobe Reader is required to view PDF files. Click here to get a free download of the reader from Adobe.

Google maps