Japan Tax-free Shop Hermes 2015SS collection Lecrin Boutique Singapore
Seven Points Of Reliability At L'ecrin Boutique Seven Points Of Reliability At L'ecrin Boutique
Expanding the Hermes specialized boutiques to Tokyo and Singapore by Maison L’ecrin group. >details

L'ecrin Boutique Tokyo

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about SSL

The order information will be transmitted to our system through Secure Socket Layer (SSL) after encryption certified by VeriSign.

TMaison L’ecrin Inc. (“Our Company”) requests our customers to disclose their personal information such as their names, addresses, telephone numbers and email addresses, which are required for purchases or communications when they use our services. Paying full and serious attention to the importance of personal information, Our Company has prepared this Privacy Policy in accordance with the purpose of the Act on Protection of Personal Information and other guidelines and treats appropriately any personal information that we encounter in the course of our business including the aforesaid information regarding our customers.

Personal Information:


The personal information that Our Company obtains pursuant to this Privacy Policy refers to information regarding living individuals, including names, dates of birth, addresses or any other information by which certain individuals can be identified, or such information that can be easily collated with other information whereby certain individuals can be identified (e.g., e-mail addresses, information regarding credit cards and bank accounts, and the types and quantities of, or amounts charged for the goods ordered).

Collection of Personal Information:


Whenever Our Company collects personal information, we do so only by appropriate and fair means to the extent and within the scope necessary to achieve the purposes of use of personal information.

Purposes of Use of Personal Information:


The following are the purposes of use of personal information of Our Company. Except for cases where the individual who is the subject of the personal information agrees or the law allows an exceptional treatment, Our Company will use personal information within the scope of our purposes of use and in accordance with the provisions of laws.

1)Information Regarding Customers (Including Customers who Contact Us)
・ For the purpose of confirmation and communication regarding details of orders and delivery methods;
・ For the purpose of confirmation if identity verification is necessary; ・ For the purpose of demanding payment;
・ For the purpose of notifying credit card companies, loan companies or payment agencies of the information of our customers who purchase through credit cards or loans if our customers use the payment services and the like of such credit card companies, loan companies or payment agencies;
・ For the purpose of after-sales services;
・ For the purpose of notification of campaigns, goods, services and relevant shops;
・ For the purpose of sending of e-mail newsletters to those who registered for the distribution thereof;
・ For the purpose of conducting questionnaires;
・ For the purpose of replying to requests and inquiries from customers;
・ For the purpose of improving the quality of telephone calls, understanding correctly the details of inquiries and the like, and enhancing our future services (We may record phone call conversations with our customers for these purposes.);
・ For the purpose of declining the use of our services to those who we consider have ordered goods with dishonest purposes; and
・ For the purpose of examining or confirming afterward with credit card companies, loan companies or payment agencies the status of the use of credit cards or loan applications if an illegal transaction such as the use of a credit card by a third party is suspected or problems and the like concerning payment arise in a transaction.

2) Information Regarding Business Partners
・ For the purpose of negotiation, placement of orders, execution and performance of contracts, and necessary communication in the course of business.

3) Information Regarding Personnel Affairs
・ For the purpose of employment or personnel management;
・ For the purpose of communication with those who have retired if there is a need therefor for the purpose of confirmation and the like in the course of business; and
・ For the purpose of employment screening, communications regarding items for confirmation during screening, and notification of the results of employment screening.

Management of Personal Information


Our Company will take the following measures to manage personal information appropriately. Personal information may be deleted after the lapse of a certain period of time from receipt thereof on the condition that our services will not be affected.

1) Our Company will prepare an internal system that is necessary for the appropriate treatment of personal information in accordance with the Act on Protection of Personal Information and other guidelines.

2) Our Company will take preventive measures to protect personal information by limiting the use thereof to employees who need to use the same in the course of business, and preparing rules regarding the custody and management of media and the like containing the same.

3) Our Company will set passwords to the personal information stored in the system so that only those employees who need to access such information can have access thereto, and conduct access rights management. Passwords will be placed under strict control to prevent any leakage or loss thereof.

4) Our Company will use SSL, which is a standard encryption communication method in the industry, on web pages that require it for security purposes when sending data involving personal information on the internet. We will also take measures that are generally reasonable to ensure safety in order to prevent leakage, falsification, alteration and the like of personal information due to external causes such as unauthorized access.

5) Personal information may be deleted after the lapse of a certain period of time from receipt thereof on the condition that our services will not be affected.

Disclosure of Personal Information (Distribution to Third Parties)


1) Our Company will not disclose personal information to any third party unless our customer or any other person who is the subject of such personal information agrees thereto; provided, however, that this shall not apply to the following cases. For the joint use of personal information, please refer to the statements hereunder.
・ If disclosed pursuant to law;
・ If disclosure is required to protect the life, body or property of a person and it is difficult to obtain the approval of the subject person;
・ If disclosure is especially required to improve public health or promote the healthy upbringing of children and it is difficult to obtain the approval of the subject person; and
・ If there is a need to cooperate with national agencies or local governments or those who are entrusted by either of them on the statutory entrusted affairs and the conduct of such affairs might be hindered by obtaining the approval of the subject person.

2) Notwithstanding the preceding paragraph, Our Company will provide personal information (e.g., name, address, telephone number and information regarding one’s workplace, occupation and credit card provided in a loan application form) to credit card companies, loan companies and payment agencies to the extent necessary for the purpose of our customer’s payment or confirmation afterward with any of these companies of the status of transactions through telephone, internet or facsimile transmission.

Joint Use of Personal Information


Our Company jointly uses personal information pursuant to the following provisions.

1) Personal Data Items Jointly Used: Names, dates of birth, addresses or any other information by which individuals can be identified, or such information that can be easily collated with other information whereby certain individuals can be identified (e.g., e-mail addresses, information regarding credit cards and bank accounts, and the types or quantities of, or amounts charged for the goods ordered).

2) Scope of Joint Users: Group companies affiliated in terms of capital or human resources, and contractors.

3) Purposes of Use by Users: Same as the Purposes of Use of Personal Information above.

4) Name of Person Responsible for the Management of Personal Data Jointly Used: Osamu Uehara, Information Management Supervisor of Our Company.

5) Methods of Obtaining: Obtained directly from the subject persons orally or in writing, or through media such as documents shared by Our Company with joint users or internet.

Purposes of Use of Personal Data Held


The purposes of use of personal data held by Our Company are the same as the Purposes of Use of Personal Information above except for cases stipulated as exceptions by law.

Request for Notification of the Purposes of Use of, Disclosure of, Correction, Addition or Deletion of the Contents of, Suspension of Use or Erasure of, or Suspension of Distribution to Third Parties (“Disclosure, etc.”) of Personal Information


1) Summary of Procedure: Please take the following steps when requesting the Disclosure, etc., of personal information from Our Company.

(1) As to requests for disclosure, correction, suspension of use and the like of our customers’ personal information under the Act on Protection of Personal Information, please call us.

(2) We will confirm our customer’s request, etc., and then send such customer Our Company’s designated application form by post.

(3) Our customer will be requested to complete the application form and send it back to Our Company together with a copy of an official document (e.g., driving license, resident card, etc.) verifying our customer’s identity. If an agent is used, documents that prove the existence of authority of representation (e.g., a proxy letter, a certificate of the registered matters regarding guardianship, etc.) and an official document verifying the identity of such agent must be sent to Our Company by post.

(4) Our Company will confirm the contents of the documents sent by our customer, and then prepare our answer in writing and take the necessary measures accordingly. We will also send our customer a bill for the administrative charge for this procedure. (JPY 3,000 (tax excluded) will be charged for each request; provided, however, that if additional costs are necessary in cases such as requests for special disclosure or special notification methods, we may charge more by adding additional charges reflecting such costs.)

(5) As soon as we confirm our customer’s payment of the administrative charge for this procedure, we will send our answer in writing to our customer by post.

2)We may decline our customer’s request in the following cases.

(1) Notification of Purposes of Use
・ If the purposes of use of personal information are clear from the acts of Our Company;
・ If the life, body, property or any other right and interest of such customer or any other third party might be harmed by notifying such customer of the purposes of use or making the same publicly available;
・ If the rights or interests of Our Company might be infringed upon by notifying such customer of the purposes of use or making the same publicly available; ・ If national agencies and the like need the cooperation of Our Company in the conduct of statutory entrusted affairs and the conduct thereof might be hindered if Our Company notifies such customer of or makes publicly available the purposes of use of personal information that Our Company has received from such national agencies and the like;
・ If confirmation by the subject person or agent cannot be obtained; and
・ Any other case where there is a defect in the procedure that has not yet been cured.

(2) Disclosure of Personal Information
・ If the life, body, property and other rights and interests of the subject person or any other third party might be harmed;
・ If the appropriate conduct of Our Company’s business might be substantially hindered;
・ If other laws will be violated;
・ If confirmation by the subject person or agent cannot be obtained; and
・ If there is a defect in the procedure that has not yet been cured.

(3) Correction, Addition or Deletion of Personal Information
・ If the ground of the request from the subject person is anything other than the ground that the contents of the personal information by which such subject person is to be identified is not correct;
・ If other laws provide special procedures regarding the correction, etc., of the contents;
・ If confirmation by the subject person or agent cannot be obtained; and
・ If there is a defect in the procedure and such defect has not been cured yet.

(4) Suspension of Use or Erasure of Personal Information ・ If the ground for the request from the subject person is anything other than these grounds that the personal information with which such subject person is to be identified is more than necessary to achieve the purposes of use, or that the personal information was obtained through fraud or any other dishonest means;
・ If a large expenditure is necessary to carry out the suspension of use, etc., of personal information or it is otherwise difficult to carry out the same, and alternative measures necessary to protect the rights and interests of the subject person will be taken;
・ If confirmation by the subject person or agent cannot be obtained; and
・ If there is a defect in the procedure that has not yet been cured.

(5) Suspension of Distribution to Third Parties
If a large expenditure is necessary to suspend the distribution of personal information to third parties or it is otherwise difficult to suspend the same, and alternative measures necessary to protect the rights and interests of the subject person will be taken.

(6) Grounds Common from (1) to (5)
・ If confirmation by the subject person or agent cannot be obtained; and
・ If there is a defect in the procedure that has not yet been cured.

Contact for Complaints and Inquires regarding the Treatment of Personal Data Held


Maison L’ecrin Inc.
Address: Roppongi Hills Cross Point 8F, 6-3-1 Roppongi, Minato-ku, Tokyo 106-0032

Contact regarding Disclosure, etc., of Personal Information: 03-3478-7770 (Hours: 11:00~20:00, Service not available during the year-end new year holidays) Our Company is not an authorized personal information protection organization (which is a private organization that conducts businesses such as the processing of complaints to ensure the proper handling of personal information under Article 37 of the Act on Protection of Personal Information).

Cookie


Our Company adopts and uses a method called “cookie” to distinguish our customers when they use our website. We are not able to identify any individual with the information we obtain through the “cookie.” Our customers may reject such “cookie.” However, in such case, our customers may not be able to use some of the functions on Our Company’s website.

Use of Personal Information under the Privacy Policy


If you do not agree to the use, etc., by Our Company of personal information in accordance with this Privacy Policy, our services (including the purchase of goods through credit card companies or loan companies) may not be available to you. We request your understanding.

International orders

Bank wire transfer
PayPal

Domestic orders

Bank wire transfer
Cash on delivery(COD)
Credit card

【Domestic shipping】For free.
Free COD handling on domestic order.

Return and exchanges

We do not accept any exchanges or returns requested due to a reason attributable to our customer.

Gift wrapping service

The Gift-Wrapping service includes the original Hermes brown ribbon and orange paper bag.
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東京メトロ日比谷線[六本木駅]1c出口より徒歩7分,都電地下鉄大江戸線[六本木駅]3出口より徒歩10分 store map

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